This Privacy Policy describes how RETALI8 (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from retali8.co, or otherwise communicate with us regarding the Site (collectively, the "Services").
For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any additional steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use depends on how you interact with the Site.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide, maintain, or improve the Services, comply with legal obligations, enforce our terms, and protect or defend the Services, our rights, and the rights of users or others.
What personal information we collect
The types of personal information we collect depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.
Information collected directly from you
- Contact details such as your name, address, phone number, and email.
- Order information such as billing address, shipping address, payment confirmation, email address, and phone number.
- Account information such as your username, password, security questions, and other account security details.
- Customer support information, including anything you choose to share when contacting us.
Some features may require you to provide certain information. You may choose not to provide it, but that may prevent you from using or accessing those features.
Information collected automatically
We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include information about how you access and use the Site, including device information, browser information, network connection information, IP address, and other interaction data.
Information obtained from third parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as Shopify and payment processors. These providers may collect payment information to process your payment and fulfill your order.
When you visit our Site, open or click emails we send, or interact with our Services or ads, we or third parties we work with may automatically collect information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
How we use your personal information
Providing products and services
We use your personal information to process payments, fulfill orders, send notifications about purchases, returns, exchanges, and transactions, manage your account, arrange shipping, and support returns or exchanges. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you choose to use.
Marketing and advertising
We may use your personal information to send marketing, advertising, and promotional communications by email, text message, or post, and to better tailor advertising on our Site and other websites. If you are located in the EEA, the legal basis for these activities is our legitimate interest in promoting and selling our products under Article 6(1)(f) GDPR.
Security and fraud prevention
We use your information to detect, investigate, and act on possible fraudulent, illegal, or malicious activity. If you register for an account, you are responsible for keeping your account credentials secure. If you are located in the EEA, the legal basis for these activities is our legitimate interest in keeping the Site secure under Article 6(1)(f) GDPR.
Communicating with you and improving services
We use your personal information to provide customer support and improve our Services. If you are located in the EEA, the legal basis for this is our legitimate interest in being responsive and maintaining an effective business relationship under Article 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies on our Site. For information about the cookies used in connection with Shopify, see Shopify's cookie information.
We use cookies to power and improve the Site and Services, remember your actions and preferences, run analytics, and better understand user interaction. We may also allow third parties and service providers to use cookies on our Site to tailor services, products, and advertising on our Site and other websites.
Most browsers accept cookies by default, but you can remove or reject cookies in your browser settings. Please note that blocking or removing cookies may affect site performance and some features may no longer function correctly.
Our website also recognizes the Global Privacy Control (GPC) signal as a valid request to opt out of certain sharing or targeted advertising for the associated browser or device. To learn more, visit globalprivacycontrol.org.
How we disclose personal information
We may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, and other reasons consistent with this Privacy Policy.
- To vendors and service providers acting on our behalf, including payment processing, analytics, fulfillment, customer support, hosting, and shipping.
- To business and marketing partners so they can help provide services and show you relevant advertising.
- To third parties where you direct us to disclose information, including social integrations or shipping-related disclosures.
- To affiliates within our corporate group.
- In connection with legal obligations, law enforcement requests, business transactions, or to protect our rights, Services, and users.
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Categories disclosed in the past 12 months
| Category | Categories of recipients |
|---|---|
| Identifiers and contact details | Service providers acting on our behalf, including internet service providers, payment processors, fulfillment partners, customer support partners, and analytics providers; business and marketing partners; affiliates. |
| Customer records and order details | Service providers acting on our behalf, including payment processors, fulfillment partners, customer support partners, and analytics providers; business and marketing partners; affiliates. |
| Commercial information | Service providers acting on our behalf; business and marketing partners; affiliates. |
| Internet or similar network activity | Service providers acting on our behalf; business and marketing partners; affiliates. |
| Geolocation data based on IP or technical measures | Service providers acting on our behalf; business and marketing partners; affiliates. |
Categories sold or shared for advertising and marketing
With your consent, we may share personal information for advertising and marketing activities. Over the preceding 12 months, the following categories may have been sold or shared as defined by applicable law:
| Category of personal information | Categories of recipients |
|---|---|
| Identifiers such as name, email address, and phone number | Business and marketing partners |
| Commercial information such as products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
User generated content
The Services may allow you to submit reviews or other content. If you choose to post content publicly, it may be visible to anyone. We cannot control how other people use information that you make public, and we are not responsible for how public content is used by third parties.
Third-party websites and links
Our Site may link to websites or platforms operated by third parties. If you visit those sites, you should review their privacy and security policies and terms. We are not responsible for the privacy, security, accuracy, or reliability of third-party websites or platforms.
Children's data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can delete it where required.
Security and retention
No system is perfectly secure, and we cannot guarantee absolute security. We also recommend that you do not send sensitive information through insecure channels.
How long we retain your information depends on the purpose for which we hold it, including whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce our terms and policies.
Your rights
Depending on where you live, you may have some or all of the following rights in relation to your personal information:
- Right to access / know what personal information we hold and how we use it.
- Right to delete personal information we maintain about you.
- Right to correct inaccurate personal information.
- Right of portability in certain circumstances.
- Right to opt out of sale, sharing, or targeted advertising where applicable.
- Right to restrict processing where applicable.
- Right to withdraw consent where we rely on consent.
- Right to appeal a denied request where local law provides that right.
- Right to manage communication preferences, including unsubscribing from promotional emails.
You may exercise these rights by contacting us using the details below. We may need to verify your identity before completing your request. You may also use an authorized agent where applicable law permits it.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we process your personal information, please contact us first. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.
International users
We may transfer, store, and process your personal information outside the country where you live. Where required, we rely on recognized legal mechanisms, including the European Commission's Standard Contractual Clauses or equivalent UK transfer mechanisms, unless the destination country has been recognized as providing an adequate level of protection.
Contact
If you have questions about this Privacy Policy, our privacy practices, or you would like to exercise your rights, contact us at info@retali8.co.
RETALI8, 119 Washway Road, Sale, ENG, M33 7TY, GB.
For the purpose of applicable data protection laws and unless stated otherwise, RETALI8 is the data controller of your personal information.